If you are not satisfied with our product after 90 days of taking our supplement range, you may request a refund.
We give all first-time purchasers a Money Back Guarantee on their initial purchases only.
Initial purchases are defined as the first three orders of the relevant product, purchased for three consecutive months, or a one off purchase of three months supply of the relevant product. Please refer to the conditions below.
If you are not satisfied with our product after 90 days of taking our supplement range, you may request a refund.
The Money Back Guarantee applies when all the below conditions are met:
- You are a consumer, as defined in the Consumer Guarantees Act 1993;
- It is your or your household’s first time purchasing SRW supplements from our website;
- You have taken the SRW supplements that you purchased from our website for 3 months continuously, as directed on the label, until the containers are empty;
- Your refund claim, maximum 3-month supply, is submitted within 4 months as of the date of your order; and
- You have provided relevant information, and followed the instructions regarding the courier and refund request process, as set out below.
To claim your refund:
- You must return the empty containers (3-month supply) to SRW Laboratories Ltd, Level 2, 111 Carlton Gore Road, Newmarket, Auckland via a courier service that requires a signature for delivery. We cannot refund you for items that are not returned to us or are lost in the mail.
- You must provide your full name, address, and order number via email to hello@srw.co.
Once your containers are delivered to us, we will refund you the full price of the product minus the shipping costs to the account used for purchase. Please allow 30 business days to receive the refund.
For the avoidance of doubt, our Money Back Guarantee:
- Does not apply to subsequent purchases.
- Is limited to one guarantee per product, per household.
- Only applies for online purchases via srw.co
We reserve the right to refuse a refund if our conditions have not been met.